Privacy Policy

Effective September 2, 2026

Arara Co., Ltd. operates IPTVSVIP and is responsible for the personal information described in this policy. Contact us at iptvsvipservice@gmail.com.

Information we collect

• Order and account information, such as name, email address, billing details, country, purchased plan and order status.
• Support communications, device and application details, and screenshots or error information you choose to provide.
• Payment status and transaction references from payment providers. We do not store complete payment-card numbers.
• Website and analytics information, such as page views, button interactions, browser and device type, approximate region, referral source and consent choices.

How we use information

We use information to process and deliver orders, provide activation and setup support, issue refunds, secure the website, prevent fraud and abuse, comply with legal obligations, understand website performance and improve our services. Marketing messages are sent only when permitted, and you may opt out at any time.

Cookies and analytics

The website uses necessary cookies for WordPress, WooCommerce, cart, checkout, security and account functions. Where permitted by your consent settings and applicable law, Google Tag Manager and Google Analytics 4 help us measure page visits and events such as viewing pricing, selecting a plan, starting checkout and completing a purchase. Analytics must not be used to send names, email addresses or complete payment information to Google.

When information is shared

We share only what is reasonably required with payment providers, service suppliers, website hosting and security providers, Google for permitted analytics, WhatsApp when you choose to contact us there, professional advisers and authorities when legally required. We do not sell personal information.

International processing

Because we serve customers online and use international service providers, information may be processed outside your country, including in the Republic of Korea and locations used by our hosting, communications, analytics and payment providers. We use reasonable contractual, organizational and technical safeguards as required by applicable law.

Retention

We retain information only as long as reasonably necessary for delivery, support, refunds, security, accounting, dispute handling and legal obligations. Order and payment records may be kept longer where tax, commercial or anti-fraud law requires. When information is no longer required, it is deleted or anonymized where practical.

Your choices and rights

Depending on applicable law, you may request access, correction, deletion or restriction of personal information, object to certain processing, withdraw consent or request a portable copy. You may also opt out of marketing communications. Send requests to iptvsvipservice@gmail.com; we may need to verify your identity before acting.

Security

We use access controls, encrypted connections, backups, software maintenance and monitoring intended to protect information. No online system can guarantee absolute security, so please do not send passwords or complete payment-card details by email or WhatsApp.

Children

The service is not directed to children under 18, and we do not knowingly collect personal information from children for purchasing purposes.

Changes and contact

We may update this policy to reflect service, provider or legal changes. The effective date above identifies the current version.

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