Refund Policy
Effective September 2, 2026
This policy applies to eligible digital-service purchases made from Arara Co., Ltd. through iptvsvip.com.
Before activation
If you request cancellation before the service is activated, the entire purchased period remains unused. An eligible refund is therefore calculated as the full amount paid.
After activation
After activation, eligible refunds are calculated in proportion to the unused full days remaining in the purchased subscription term.
The subscription term begins on the activation date. The number of unused full days is measured when the refund request reaches our support team; a partially used day is treated as used.
How to request a refund
Email iptvsvipservice@gmail.com from the address used for the order. Include your order number and a brief reason for the request. Do not send passwords or complete payment-card details.
Refund method and processing
Approved refunds are returned through the original payment method when that method supports refunds. If it does not, we will agree on an available alternative with you. Posting times after approval depend on the payment provider and financial institution.
Technical problems
Please contact support promptly if access is not working. We will first check activation and service-side access. This does not remove your right to request an eligible proportional refund for the unused period.
Mandatory consumer rights
Nothing in this policy limits rights that cannot legally be excluded under applicable consumer law.